• Connector.Connector.

    Professional Services

  • Connector.Connector.

    Services

Perry Nicholls specialises in delivering Business Intelligence and Customer Satisfaction services.
The two things that make us unique as a company are:

We Do It All

Performance Measurement Models, Data Capture, Data Cleaning, Data Analytics, Data Hosting, and Web Business Dashboards.

We are flexible

Our approach is to develop long term relationships. We offer a monthly subscription service for projects, rather than a large upfront capital outlay.

We help both small and large enterprises uncover the answers in their data sources. Sharing these answers couldn’t be easier with our hosted customer portal, your data is visualised in smart web business dashboards. Our solutions are designed with ease of use in mind, as a better managed business is a more profitable one.
Perry NichollsBetter Data Analysis by Design.


Business Dashboards

With so much data and so little time, how can you effectively report how your business is performing? Our interactive Business Intelligence dashboards will allow you to interrogate a wide range of structured data sources from spreadsheets, databases, Hadoop and cloud services. With even complex requirements like simultaneous analysis and data blending, our BI dashboards will get you right to the key points of your data.

Benefits

  • Effective communication of business objectives
  • Real-time visibility with reports
  • Access anytime anywhere via web portal

Customer Satisfaction

In a competitive market place where things like social media can have a huge impact on how your products and services are perceived, understanding your customer has never been more important. Obtaining your Net Promoter Score will give you an understanding of your company’s performance through the eyes of your customer. This in turn will aid you in new customer acquisitions and customer retention, ultimately growing your business.

Customer Satisfaction Surveys can also be used for improving internal operations. From being able to manage and monitor service level agreements, team performance, or even redesigning and improving internal processes. Perry Nicholls provides web surveys, paper surveys, and telephone surveys with the results visualised in an executive dashboard.

Benefits

  • Manage internal performance
  • Understand Customer perception
  • New customer acquisition and customer retention

Data Cleansing

With so much data and so little time, how can you effectively report how your business is performing? Our web based Business Intelligence dashboards will allow you to interrogate a wide range of data sources, from spreadsheets, databases, Hadoop and cloud services. We can design dashboards that will get you right to the key points of your data, allowing you to share your data story utilising real-time data modelling technologies.

Benefits

  • Compliency with the Data Protection Act.
  • Better results with targeted campaigns
  • Reduce costs and revenue loss

Key Performance Indicator (KPI)

The KPI has become an important part of narrative reporting. It enables executives to assess the strategies adopted by the company and their potential to succeed, as well as gauging business trends.

Every Organisation’s KPIs will be different. Inside each organisation, the metrics each department might want to measure will also be different. Marketing might want to assess customer loyalty and retention with Net Promotor Scores. A call center or helpdesk will want to track Agents performance, or SLAs. Perry Nicholls can help you identify the important metrics throughout your business.

Benefits

  • Increase productivity
  • Increase effectiveness of employees
  • Reduce costs

Capture

Analyse

Report

Improve

CAPTURE ANALYSE REPORT IMPROVE